Khel92 believes that gambling should always be an enjoyable, controlled activity. This page outlines the tools, safeguards and resources available to help every player on our platform stay in control. Whether you are a casual cricket fan placing a wager on a PSL match or a regular casino player, your well-being comes before anything else.
Responsible gambling means treating every wager as a form of entertainment — the same way you might spend money on a cinema ticket or a restaurant meal. The amount you stake should always be money you can afford to lose, with no expectation of profit and no pressure to recover losses.
At khel92, responsible gambling is not a compliance checkbox. It is a core part of how we design the platform. From the moment you register, you have access to a suite of player-safety tools that give you direct control over your spending, time and access.
Pakistan has a passionate sports culture — from PSL T20 finals watched across Karachi and Lahore to ICC World Cup matches followed in every city from Islamabad to Peshawar. We understand that cricket betting is exciting. That excitement is exactly what we want to protect — by keeping it in perspective and ensuring it never tips into something harmful.
Our Commitment: Khel92 will never market to players who have activated self-exclusion, set mandatory loss limits, or shown indicators of problem gambling behaviour. Safety tools take priority over promotional outreach — always.
Every one of these tools is available directly from your khel92 account settings — no support call required, no waiting period for access (except where noted for limit increases).
Set a maximum deposit amount per day, per week or per month. Once your limit is reached, no further deposits can be processed until the period resets. Reductions take effect immediately. Increases are subject to a mandatory cooling-off period to prevent impulsive decisions.
Define the maximum amount you are prepared to lose in a given period — daily, weekly or monthly. When your loss threshold is reached, your account is temporarily restricted from further wagering until the limit period resets. This tool is particularly useful for preventing loss-chasing behaviour.
Set a maximum playing session duration. Once your time limit is reached, you will receive an on-screen notification and be automatically logged out. This tool helps prevent extended unplanned sessions, which are a common factor in gambling harm.
Configure periodic pop-up reminders that display how long you have been playing and how much you have wagered in the current session. Reality checks pause the game and give you a moment to decide whether to continue, take a break or stop entirely.
Apply a temporary account restriction of 24 hours, 48 hours, 7 days or 30 days. During a cooling-off period, you cannot log in or place wagers. This option is ideal if you feel you need a short break without committing to a full self-exclusion.
Request a formal self-exclusion for a minimum period of six months, up to five years, or permanently. Self-exclusion immediately closes your account to gambling activity. During the exclusion period, khel92 will not send you promotional communications and will actively work to prevent new account registration.
Access your khel92 account using your registered credentials. All responsible gambling tools are found in the Account Settings section of your player dashboard.
In Account Settings, locate the "Responsible Gambling" or "Player Safety" section. All available limit types — deposit, loss, session time and cooling-off — are listed here.
Choose the limit type and enter the value that is right for you — for example, a maximum daily deposit of PKR 2,000 or a weekly session cap of 10 hours. Select the applicable period (daily / weekly / monthly).
Reductions in limits take effect immediately upon confirmation. Requests to increase an existing limit are subject to a mandatory reflection period before the increase is applied.
If you have trouble setting limits or want to request self-exclusion urgently, contact our 24/7 support team at [email protected]. Support is available in English and Urdu.
Limit Increase Cooling-Off: To protect players from impulsive decisions, any request to increase an existing deposit or loss limit will only take effect after a mandatory reflection period. This delay is intentional and cannot be waived.
Maximum you can deposit in any single calendar day. Resets at midnight.
Total deposits capped across a rolling 7-day window from first deposit.
Maximum monthly deposit across any rolling 30-day period.
Restricts wagering once net losses hit your defined threshold.
Auto-logout after your chosen session duration. Can be set per day.
Voluntary break from 24 hours up to 30 days. Full account pause.
Problem gambling can develop gradually. Recognising the signs early makes it much easier to get back in control. If any of the following feel familiar, we encourage you to use the tools on this page or reach out for support.
If gambling is causing real harm to you or your family — financially, emotionally or socially — please act now. Contact khel92 support to activate self-exclusion immediately, or seek independent support from a qualified professional.
This is a reflection tool only — not a diagnostic instrument. Honest answers help you recognise patterns in your gambling behaviour. If several of these questions prompt concern, we encourage you to use the limit tools or contact support.
1. Have you ever gambled more than you intended to in a single session?
2. Have you tried to win back money you have already lost (chasing losses)?
3. Has gambling affected your relationships, work or financial responsibilities?
4. Do you feel that you need to gamble with increasing amounts to get the same feeling?
5. Have you ever hidden your gambling activity from people close to you?
This assessment is for reflection only and does not store or transmit your responses. Answering "Sometimes" or more to two or more questions is worth taking seriously.
Khel92 operates a strict adults-only policy. No person under the age of 18 — or the higher minimum required by the applicable license jurisdiction — is permitted to register, deposit or wager on the Platform. We employ the following measures to enforce this:
Parents and guardians: If you share a device with a minor, we recommend using device-level parental controls and ensuring that your khel92 account credentials are not accessible to children. Contact our support team if you suspect underage access.
If you or someone you know is struggling with gambling-related harm, speaking to a qualified counsellor or healthcare professional is the most effective step. Khel92 support can assist with account-level tools and provide contact guidance. Please do not delay seeking professional help if gambling is causing serious distress or harm.
Khel92 support is available 24 hours a day, 7 days a week. If gambling is affecting your life or the lives of those around you, please do not wait to ask for help.
Our support team can help you activate self-exclusion, set limits or simply talk through your options. Available 24/7 in English and Urdu.
Email (plain text, not clickable):
[email protected]For urgent responsible gambling requests, include "RG — URGENT" in your message subject.
If gambling is causing serious harm, speaking to a licensed mental health professional or addiction counsellor is the most effective course of action. In Pakistan, primary healthcare providers at government hospitals and private clinics can refer patients to appropriate psychological or addiction support services.
Khel92 does not provide counselling services. Please consult qualified healthcare professionals for clinical support.
Internationally recognised responsible gambling organisations publish self-help guides, self-assessment tools and directories of licensed counsellors. Search for accredited gambling support resources from your country's health authority or from organisations operating in the jurisdiction of your applicable license.
Khel92 does not endorse specific third-party organisations. Always verify that any support resource is accredited and appropriate for your situation.
Jurisdictional Note: Khel92 does not claim to be licensed, approved or regulated by the Government of Pakistan, PTA, State Bank of Pakistan or any provincial authority. Responsible gambling tools on this platform are operated in accordance with the requirements of the operator's license jurisdiction. Players in Pakistan are encouraged to seek local professional support resources independently and are reminded that local laws — including the Prevention of Gambling Act, 1977 — may restrict or prohibit online gambling. Nothing on this page constitutes legal or medical advice.
Responsible gambling starts with awareness and the right tools. Explore more about how khel92 operates, read our full terms, or visit our FAQ for quick answers.
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